I am heading to Indy Wednesday with several other pastors for a pre-Conference meeting for Act Like Men, an event sponsored by Harvest Bible Chapel/Pastor James MacDonald. Indy will be a host site in November so they are doing this meeting to inform us about the event. I know I will be leaving really early and have no clue what time I will return in the afternoon.
As many of you know, I lost my bike when the rack malfunctioned two weeks ago while on vacation. I am still without a bike, but the day is getting closer. People often complain about manufacturers, but seldom praise them. Not this time. When my rack malfunctioned, as you can imagine, I was bummed. Big time. No make that BIG TIME!! But I figured that God was using this to slow me down and to have a relaxing vacation (as much as it can get with a human tornado). I began email communication with Thule, the rack people. I heard back from Melissa almost immediately. I filled out a form for the rack. She asked for pictures and I sent them of the rack and the bike thinking that’s what she wanted. I was hoping to have the bike taken care of in some way, but had said nothing. She sent me another form and sent me to another person. That was the Friday of vacation. On Monday, Laurence had contacted me by email and asked for certain things (receipts, pictures, etc). Within a couple hours of faxing all the receipts, he informed me that Thule would be sending me a newer and better rack (which I have already received) and would be cutting a check for my bike. NOW THAT IS WHAT I CALL CUSTOMER SERVICE! Based on my experience, not only would I not be afraid to buy another Thule rack, I will “talk them up” to whomever will listen.
I would be remiss to not say something about the church. Thule is a fine example of caring for the people who trust you. They didn’t have to do anything, but they did. Can that be said of your church? Can that be said of the one I pastor? Contact. Communication. Caring. Listening. Taking care of people. That sure sounds like what Jesus told Peter here. And while we can’t help every one who comes along, we need to be open to God’s leading.
One more thing: I really like Thule’s philosophy:
Bring your board.
Bring your bike.
Bring your skis.
Bring your love.
Bring your passion.
Bring your dreams.
Bring your life.
Seems to me Someone Else says much of the same thing. In Him it is abundant life.
So what are your thoughts? I’d like to hear them about any part of this. Please remember I will be gone, but will use my phone (when I can) to approve comments.