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#CustomerService#GoodorBad?

Wednesday, January 13th, 2021

I’m going to blow off a little bit of steam. I will do it nicely and will not even mention the firm’s name since I do not want to cause heartache for the person if for some reason it was to get out. Here is what happened:

There has been an error in my billing from this certain company for close to a year now. When I realized it, I contacted their CS department to try to straighten it out.  She told me they couldn’t do anything about it. Now get this: it was their customer service rep’s fault. They put the service charge on the wrong phone. When we bought Jo a new phone in February, we put a line on her phone for her sister to use in the nursing home. Long story short: she doesn’t even know where the phone is (and probably hasn’t even looked), so I wanted to drop that line and save a line use charge of $25/month.  That sounds good until you look closer and see that the rep put the charges for Jo’s new phone on that line! So I tried to have them drop the charge and make the change. No go.

So I went to the local store rep to see what could be done. She (the store manager) listened and sent a request for a customer acceleration. After going back and forth I also told her I was due (way overdue since I still use an iPhone 5)  for a new phone and if they couldn’t straighten out their own CSR’s mistake why would I consider getting a new one?  Anyway, after several back and forths she told me she could fix it for me. When would be a good time to come in? I told her I was in jail, I mean quarantine for ‘rona so it would need to wait.  After several tries, we set up yesterday, Tuesday, at 1:00.  I get there at 12:45 and find out she stepped out for a few minutes to go check on her dog but she would be back in time. He asked my name and it should have been my first clue when my name was not on the list. So Jo and I waited…and waited…and waited.  Very patiently I might add. At 1:20 we left. I have yet to hear from her.

I hope you won’t take this wrong but I began thinking about the church and each individual person. As a church we are representatives of Jesus. But we are also representatives of our church family. When people walk into our church building (or see us online) how are they treated? Are we kind? Engaging? Welcoming? Did they find us real or planted there with fake, plastic smiles?

My feelings about this company were not enhanced by the discourse over the past two months, and most definitely by yesterday’s failed connection.  I’m hard-pressed to still consider this company as a carrier for my new phone.  Let’s not make the same mistake with our churches. The solution is us. Not “let someone else take care of it.” You be the rep!!

#CCReflections

Monday, December 28th, 2020

I posted this on my other blog. I thought I would post it here also.

Christmas reflections:

Friday-After a positive Covid test for me, Jo and Tami and some positive tests for the staff and friends of each of us, this is a really strange Christmas. It was going to be anyway because Janna and Braden were not going to be here. But even Tami can’t come over. This devotion may be a little longer than normal due to my observations but also because it will cover 3 days of observations.

Every year it seems we hear certain refrains from spiritual leaders, i.e. pastors.

  • Slow down. I can’t even begin to tell you how many times I have said that. “Pull away from the hustle and bustle and slow down,” I’ll say. Well, this has certainly been one of the by-products of covid isolation.
  • Stay home. No problem. And when I have said this in the past it was not a covid-ordered government mandate. We travel a lot visiting family and friends all over the place. We aren’t allowed to go out of the house so staying home is the norm. If we had gone to Ohio today we would have been snowed in. They got a ton of snow! White Christmas indeed! So we stay home and maybe watch some Christmas movies. {Note: we didn’t. Neither one of us felt like it}
  • Refocus. Honestly, how can you not? Gifts will be opened rather quickly instead of one at a time like we normally do going around the room. So when that is all done we get to focus on the real gift.

Saturday– This will forever be remembered in history as CC- Covid Christmas. Yesterday was strange. We Facetimed Tami as we opened gifts-she in her apartment and us here. We would have welcomed her here but MCCSC (her school corporation) monitors her during covid. So it was safer. Later Janna Facetimed us with Braden so we could see what he got. Everything was “Air this and Air that.” I guess I don’t see the fascination with giving a retired basketball player, whose stuff is made in China, all that money…but that’s me. All in all yesterday was an uneventful day. Lazy. Watched a little TV then head back to my “cave” to fall asleep. Other than the no taste and no smell issues, and a few others, the biggest by-product is the desire to sleep. I have slept more in the last week than I have in the last year. I remember Pastor Greg Laurie saying that was his biggest issue (wish I could say that). Some of that is boredom since I can’t concentrate on reading. I’m going to try to study today since I preach virtually tomorrow. Praying for extra grace today as I prepare for tomorrow.

Sunday– I’m writing this after the fact.  Sunday seemed to go off okay without a hitch. We were immensely blessed by the anonymous gift that allowed us to purchase the upgraded equipment. All in all though, I thought it went well. I chose to sit instead of standing. I’m not sure my stamina would have been there to stand the whole time and preach and remember.

Sunday afternoon was tough. I was weary but when I tried to eat some soup it didn’t stay in my stomach very long. But you don’t want here that saga. 🙂 It was a lazy day as they have all become. One family was really kind and brought some soup and crackers, a couple of baked potatoes, and some other items. Friday one family blessed us with Ensure and Pedialyte for me, some veggies  and soup and crackers. Saturday one family blessed Jo with some Zero and Diet Coke. I’m not sure about the other two on staff but I certainly can’t complain how we have been taken care of. Plus the texts and emails have been nice. Oh yeah…one family brought us a Christmas meal on Christmas evening after their family Christmas. Not that we could eat it or taste it. 🙂

Jo and I called it a day at 8:00. Yep 8:00. Seems to be about the norm these days. I’d like to believe I am on the mend. It has been a week since my test but well over that since I started showing symptoms. I should have been more honest and aware and introspective with myself. Gone to be tested sooner. Not gone to Ohio. Funeral? But hindsight is 20/20 and there is nothing I can change. It seems strange the way it has hit us all about the same time and in the same way. Others also have got it-part of our friends group-so there is a common denominator there somewhere. But who wants to try to figure that out. Not me. It is what it is.

I’ll close by saying I’m looking forward to putting this behind me and moving forward.

#OVCF#StateoftheChurch

Friday, October 16th, 2020

This Sunday is OVCF’s 16th Anniversary.  Every year I have involved Ryan in sort of a tag team presentation about our Mission and Vision. “Rona” has changed a few things, not just for the church, but for the people. We certainly haven’t been the only church affected by “rona.”  So with that in mind I thought I would take a different approach, title it What about OVCF? and do what can be called a “State of the Church” address.  But I decided that instead of just me telling the folks how we are doing, I thought it would be good to involve others.

***One of our elders is presenting the Average attendance and offering since the beginning of the year. I believe the people will be totally stoked and blown away by how God has been faithful and has used them in such a dramatic way.  He will also be showing our Building Fund from January to October 4.  Again, I believe the people will be amazed at God’s and their faithfulness. There is no question we need more space and I had the chance to reconvene the Building Team this past Monday to begin the process of “getting with the program” again.  One of the other things we do on Easter and our Anniversary is special. In the past we have taken all the Easter offering (unless designated) and given it away to missions. Several months ago I challenged the leaders with doing the same with our Anniversary offering. So we will giving that away to 3 Missions: one local: Dottie’s Refuge-a faith-based rehab facility for women 18+ to get free from addictions. One away: Operation Heal Our Patriots. One foreign: a clinic in Liberia started by a national with input from some of our former members.

***I’m also planning on introducing the lady who heads up our Operation Christmas Child shoebox program. Dawn has done it for a couple of years and some things will be different this year.

***Hope (Ryan’s wife) and Sally (an elder’s wife) will be talking about the Connections Women’s Ministry that had just got started when Covid hit.  I want them to bring the ladies current as to what they are planning for the rest of the year.

***Ryan will be talking about the Youth program and how it is working now that we have opened our youth area for the past 3 weeks.

***Finally, I will sharing with them some changes we have had to make for our Thanksgiving meal and Christmas breakfast; the Building Team’s renewed efforts; and then a short devotion on our Mission and Vision and commenting on the phrase: IF YOU CAN EXPLAIN WHAT’S GOING ON, GOD DIDN’T DO IT.”

I’d like to ask you pray for us this Sunday. I’d also like to invite you to share in our fantastic morning by tuning in to watch the livestream on the church’s FB page or YouTube.  Thanks. 

#PowerofOne#Stand!

Tuesday, August 18th, 2020

I was reading during my Quiet Time this morning about the power of one. So I began to ponder it more. Much is said about the difference one person can make-good or bad. Consider some people who made a difference, even though they sometimes stood alone:

  • Patrick Henry- “Give me liberty or give me death!”
  • Henry Ford- He believed in the automobile and wanted to see everyone have one (as long as it was basic black). 🙂  I’m sure glad that changed!
  • MLK, Jr- His “I have a dream” speech has inspired millions of people of all races that equality is possible.
  • Jackie Robinson- Baseball and sports is what it is today largely because of his persistence and talent. When one talks about Jackie you also have to include Branch Rickey, the man who took the chance (in spite of the fact some accuse him of a publicity ploy).  He still took a chance.
  • Martin Luther and other Reformers- “Here I stand. I can do no other.”  What a powerful stand he took against the monster of the Catholic Church.
  • Winston Churchill- he took an unpopular stand-at first- against Nazi Germany. He certainly proved PM Chamberlain wrong.
  • Abe Lincoln- need I say much here?
  • John MacArthur- agree or not he has stood on his conviction and was willing to risk fines and criminal charges.

There is also the other side of the coin-those who stood on the wrong side. Benedict Arnold (the opposite of Patrick Henry). Billy the Kid.  Jesse James and the James Gang (not the motorcycle guy nor the rock group). ANTIFA. Rogue cops. Hollywood elite who cave.

But let’s focus on the ones who make a positive difference-that first list. I’m sure you could add more to that list. Go ahead and do that. We are all called to make a difference. Maybe not in a big way…but to make one where we are. We, as Christ-followers, were never to just put our head in the sand like an ostrich and pretend a challenge is not there. Each challenge we are presented with is specifically designed for us. Our response will determine the outcome. We can take a stand-even if it is alone- or we can go along with the whims of other people.

CHOOSE.  But make sure it is for a righteous cause and has God’s stamp on it.

#ConversionStory#KeepitReal

Tuesday, August 4th, 2020

I’ve just finished reading the three accounts of the conversion of Saul/Paul- Acts 9, Acts 22, and Acts 26.  Paul is efficient in each of them. Consistent in each of them. In other words, he doesn’t embellish, add to or take away a particular thought or action to make a stronger point to his audience. He doesn’t heighten emotion to make a stronger point to his audience. He says nothing more to Agrippa in chapter 26 than he does in his defense before the people in chapter 22.

Some people like to do just the opposite. In an effort to be relevant (whatever that may mean) or to present a more enthralling conversion experience, they embellish their story. I’ve read and heard some whoppers in my days. Mine is simple: I was 8 years old; fell under conviction that is what I must do; went forward on Palm Sunday; and was baptized (with others) on Easter Sunday, April 17, 1960. No big sin. I wasn’t a drug user, a pill-popper, a rebel (except as a sinner against God), a murderer, a rabble-rouser, or an obstinate, extremely disobedient child. I was simply a young boy who realized he was a sinner and wanted to accept Jesus. (I also confess I wanted to take communion but that’s a whole ‘nother story).  🙂  No confetti. No big brass band. No one lining up to hear my stirring story. The only sound heard was angels singing, rejoicing, as Luke 15 says.

Every man’s experience is different. No conversion stories are the same. I did not have a “Damascus Road” experience, but that makes mine no less important or special than someone who is radically saved and tells others. Here is what I think: You tell your story. Tell it truthfully. Who knows who may be listening?


#Where’sBill?#GreatDisappearningAct

Thursday, June 25th, 2020

I’ve been largely absent from this blog this week. Okay…I haven’t been here at all, except to tell myself I ought to post something. I could shoot you all kinds of excuses but you might think I’m just blowing smoke. I don’t smoke so it can’t be that.  It’s just plain being busy.

Ryan is out of the office this week. I told him several weeks ago I expected him to find a week where he, Hope and the kids can get away. No office. No media (although I have no control over his phone use).  He has been working hard through this whole COVID thing trying to stay in touch with the kids. Lots of ZOOM meetings with them. Studying to make their time productive.  He even had an early Sunday morning time with the elementary kids! They sang; they danced (the kids did); he taught them and they loved it. He did too. But then he would rush to the church building and be one of the 4 who were here-Jo (Power Point); Tami (recording for FB); Ryan (sound and recording); and me (preaching…I think).  He took on the added responsibility of helping get our fledgling recording of the worship started and moving. He also had two weeks of Wilderness Week at our church camp cancelled (they cancelled the whole summer). So along with some frustration was some sadness.  He was tired and wore out.  So they went camping.

Today is his and Hope’s anniversary (#15 I think) and they decided to spend it together backpacking. Not to worry. They spent their honeymoon camping as they traveled cross country.  I affiliate with strange people you know? 🙂 In all honesty, there is no underestimating his value to the team. I am so grateful that he left a secure bank job to become our youth pastor. The dude knows how to minister. 

My week has been full with appointments, one that went way past my normal bedtime.  Yesterday I spent time visiting some folks who would love to be there on Sunday but are being cautious because of underlying health issues.  It was a fun afternoon. But when I do those things it takes me out of the office.

So…out of office…no blog. I know, I know. Makes you sadder than all get out. I love my job. I prefer to call it my calling. I love seeing people. It has been a good week.  I look forward to tomorrow except for the doctor’s visit at 7 a.m. which is a follow-up to lab work from last Friday. But I get to spend the day with Jo! That’s always good.

Hope your week was good. Anything you can share about it that will put a smile to my face?

#FromtheHeart#Observations

Friday, May 29th, 2020

This Sunday is a week of transition on several fronts.

First, we plan to meet in person for the first time in at least two months at 9 and 10:45. We will have some safety recommendations in place and we will expect them to be followed in order for all to feel comfortable.

Second, it is a week of transition from the series on Colossians (which I finished last week) to a new series I am starting next Sunday called Promises, Promises.  In our grand scheme of things Ryan was going to preach this weekend so I could go away while he went away this past weekend. However, his plans changed, but then he let it be known that he did not feel he should preach the first Sunday back to in-person worship.  So I changed my plans to be here in the morning and then leave after our worship for a few days in Ohio.

Ryan paid me a great honor by believing I should preach this first Sunday back. As I was studying for it, I decided he has had as much influence, if not more, during this pandemic mess as me, only in a different way. His shepherding of the kids was out-of-this-world and I felt like I wanted to share the “stage” with him. So I asked him to join me for the morning as we just talk about what we have gone through. I drew up four questions I’d like us to answer:

  • What we observed
  • How we felt
  • How we filled our days
  • What’s on the horizon?

Those bullet points might lead you to believe it is about us. It isn’t. Neither one of us would be comfortable if it was. We are going to be sitting in chairs and just talking to the folks as if we were sitting in their living room.  Please feel free to join us at 10:45. That is the only service which will be live streamed.  You can join our FB page at Owen Valley Christian Fellowship-Spencer, Indiana. Ask to be approved and either Diana or Tami will approve you.  You will then have access to our page 24/7,  as well as the live stream.

In any case, would you please pray for me, Ryan and the church as we prepare for Sunday? Thanks.

#Manipulation#Critique#Toxic

Wednesday, May 13th, 2020

I just finished reading When to Walk Away by Gary Thomas, a book I mentioned in my last post about Finding Freedom from Toxic People.  It has been a really good book, one that will take some time digesting and reading over the highlighted thoughts and sections. I want to use one of the thoughts as a springboard for this post.

If you are like me you tire-and I mean really tire-of people accusing us of basically being mean and narrow and bigoted.  You say something they don’t agree with and you can hear it coming from a million miles away: “Aren’t you Christians supposed to forgive? How come you aren’t acting like a Christian?” Or they will say, “You are nothing more than a narrow, bigoted hypocrite.”  To quote Gary:

They don’t really care if we’re acting like a Christian though. They just want us to do what they want us to do, and they’re using our faith as a weapon to manipulate and control. (p.146)

I always find it interesting when someone who does not claim any allegiance to Christ or to Christianity or to Biblical principles tries to lecture us on those very same issues. Do you sense a disconnect here?  People like this are masters at lecturing or deciding for us how we are supposed to act AND YET they make no claim-they even scoff at the idea-of following Christ.  The problem as I see it is that the atheist or the non-conformist or the immoral person wants to spout off their junk, but when someone questions them or stands against them they rear their ugly head in shock and toxicity and shame-throwing. They are masters at lecturing us how we ought to behave and yet are unwilling to listen to the truth because it will go against their carefully crafted lifestyle and belief system.  They aren’t so much interested in me acting like a Christ-follower should as much as they want me and you to do what they want us to do.  Long story short: approve of their lifestyle and belief system and not counter them or make them feel guilty.

My purpose as a follower of Christ is to please God. To bring fame to His Name. To honor Him in all things.  I have to keep in mind my approval by others is not on the table. Don’t allow someone to manipulate you into playing his games by his rules.

#Reflection#Addition#Subtraction

Monday, May 4th, 2020

This morning I was going through some old journals trying to find something I had copied and had used at one time. I finally found it, but in the meantime I ran across something else I had written (circa 2011).  Here is something for you and me to think about as we head into this new week:

Everyday I do something that either adds to or subtracts from another person.

Lie-Stealing truth

Plagiarizing- Stealing credit

Murder- Stealing life

Am I a giver or a taker? And adder or a subtractor?

#Drive-By#WorthIt#

Tuesday, April 28th, 2020

Have you ever wondered if what you are doing is making any kind of difference in someone’s life? I think we all have those thoughts. Something we do goes unappreciated or at least unnoticed. We don’t hear a thank you for some heartfelt action we took. We gave it our all and instead of encouragement someone finds fault. That’s the way of life I guess.

BUT IT SURE IS NICE TO HEAR GOOD WORDS UPON OCCASION!

In one of my recent posts, I mentioned by “drive-by” approach.  You can read about that here.  I am not doing it so I can hear good words back. I am doing it for two reasons: 1) So the people know they are loved and being cared about; and 2) for me. That’s right. It is for me. I miss people and if this gives me a chance to pray for and then chat with people face-to-face then I’m happy. I am also convinced it was an idea that came from a pastor’s heart to a listening God.  It has gone well so far. I’ve had 3 afternoons of visits and most have been home and come to the door or stood on their porch. Yesterday (Monday) I had 2 not home-which I expected- and 2 home. I had fantastic visits with people (making sure we were more than 6 feet away. I found out one was home and I didn’t know it. I’ve asked her permission to reprint her email to me. She says a world of truth in it. I have edited it to keep out the name of her company.  She gave me permission to include her name.

Good morning Bill,

Last Thursday (business name) told us that we were staying home until at least June 1st, then we would go back in waves, what those waves look like, who knows. I am studying the minor prophets with the girls in bible study, there I was being Jonah for sure, pouting under my plant, feeling sorry for myself. I even told God, I know this is wrong, I need to keep my focus on you, this is just more circumstances, but I’m sick of staying home all by myself, all kinds of me me me stuff. I tried to spend some time reading Paul, my favorite writer in the Bible, pray more, but with the raining, windy, colder weekend, I was still Jonah. Monday morning came, I went to my computer and I said Lord I know I pouted most of the weekend, even tried to pretend like I wasn’t, but you know where my heart is. I just couldn’t shake it. Sometime Monday afternoon, all of the sudden I felt a weight lift from my shoulders. I wasn’t praying at the time or even thinking about what was going on. It just made me stop what I was doing, it just felt like a big wave washed over me, my stubbornness pouting self just left. I said thank-you Lord, I was tired of pouting under my plant. I just couldn’t see what I needed even though I knew where the answer was. Thanks for just removing my pouting stubbornness on your own, making my mind clear to focus back on you. I went to the mailbox, around 4:30, and when I came back to the house, I saw your card. I missed it on the way out. I thanked God, for you. I sat down on the porch prayed, for you and our church. I thanked God, that he listened to you to speed up my recovery, and to put a stop to my pity party. Everyone keeps saying that these are some strange times we are dealing with, but honestly if you read the Bible, know about the spiritual warfare, this is nothing new to God. Our world has turned their back on God, we as Christians need to show the world our joy, and peaceful heart, that you can only have through God. It’s a really an opportunity to display that, I could not focus on that pouting. Thank you Bill, I know not all prayers have such a quick response but from my heart to yours, thanks for the push.

Gail

All that to say I was humbled by her email. I was certainly humbled God used me that way (and that quickly).  But let me leave a word with you. If you know of someone who needs thanked for an “above and beyond” during this time, take the time to tell him/her.